Mindray in Indonesia: Making Quality Healthcare More Accessible
Indonesia is capturing people’s attention with the Asian Games this year, but don’t forget another impressive aspect of the country – it is the largest economy in Southeast Asia with GDP of over 1 trillion USD. However, it still has a relatively low GDP per capita, with income inequality and uneven resource distribution, particularly in the healthcare sector.

The country currently has a population of over 261 million and a total of 2,667 hospitals offering 326,424 beds, according to the Indonesia Ministry of Health. This means that for every 1,000 Indonesians, there are only 1.2 beds available, and most of these medical facilities are highly concentrating in the 5 major cities.

As for the status quo: healthcare demand is surging, inpatient facilities are expanding, and the service needs to be more affordable.

However, the cooperation between Mindray did not get off to a good start.

When Mindray was first introduced to the doctors and nurses, they didn’t have much faith in this unheard-of brand. However, having tried out four sets of surgical equipment in the OR already, very soon the uncertainty and reluctance were completely dissipated by the sheer quality of the Mindray products and service.

The devices were stable and easy to use, providing reliable and precise patient data; the customer service team was reliable and highly responsive to their needs; and sufficient training was given to staff to ensure quick understanding of processes and operations – an entirely different experience from what they originally expected.
“It improves our efficiency, so that we can pay more attention to our patients,” Kusumawardhani, the In-patient Care Manager of Siloam Hospitals Lippo Village said.
Soon the partnership strengthened and hospital staff quickly replaced old equipment in other departments with Mindray solutions. “Mindray is now widely recognized by the medical industry in Indonesia as having the capability of competing with the brands from Europe, US and Japan. It has many advantages,” Dr. Mochtar Riady said.

Today, Mindray is continuously supporting the Siloam Group to explore its full potential with quality equipment, professional staff training and education, and many other value-added services. Consistent with our vision, Mindray will continue our commitment to making quality healthcare more accessible for people in need across the world.

Just as Dr. Mochtar Riady concluded, “I believe that Mindray will play a significant role in the future healthcare market.”
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